Key Information:
Country of Delivery
We currently deliver for free in United Kingdom.
Order Confirmation
You will receive a confirmation email after your order has been placed. This means that we have saved your order in our system and started processing it.
Tracking Your Order
Within 24 hours of your shipment leaving our warehouse, you will receive a tracking code in your email. You can also track your order on our ''Track Your Order'' page.
Delivery Details
We will usually process your order within 1-2 working days (Monday to Friday). If your order is placed before 14:00 GMT, we will start processing the same day. You can expect to receive your products within 2-4 working days (Monday to Friday).
Transport Costs
We cover the shipping costs. There is also no minimum order quantity.
Late Orders
If the maximum processing and dispatch time has already passed and your order still hasn't arrived, don't panic. Please allow up to two working days. If your package still has not arrived, please contact us with your order number.
Damaged or Incorrect Orders
If you have received a shipment that is damaged or if the goods do not match your requirements (for example, wrong size or colour), please do not hesitate to contact us! Document the problem with a photo, briefly describe what is wrong and contact us with your order number at info@vessallondon.com.
Cancel
If you decide to cancel your order, please do so as soon as possible. The maximum cancellation period is before the order is processed. Once the order has been processed and shipped, it cannot be cancelled. If you cancel too late, the order may have already been shipped and you will have to proceed with the return process.
If you need any help, don’t hesitate to get in touch. You can reach us through the contact details below.
Customer Service Hours:
Monday to Friday: 09:00 to 17:00 GMT
E-mail: info@vessallondon.com
Tel: +447441429920
Business Information:
Vessal London is operated by FSK ECOM LTD, a company registered in the United Kingdom.
Company Number: 13406990
D-U-N-S Number: 228099165
Address: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ
