Frequently Asked Questions
What payment methods do you accept?
We ensure that your payment details are secure. During payment we use encryption and security protocols such as SSL to protect your information.
During the checkout process on our website you can select the following payment methods:
- Shop Pay
- PayPal
- Google Pay
- Apple Pay
- Visa
- Maestro
- Mastercard
- American Express
- UnionPay
Do you offer free shipping?
Shipping is free. We cover the shipping costs for every order in the UK. See our Shipping Policy for more information.
What is your return policy?
In case you are not completely satisfied with your purchase or simply change your mind, you have the option to return the goods within 14 days from the date of delivery. You can find our Return and Refund Policy.
When will I get paid after returning my product?
Once your return is received and inspected, we will send you an email to let you know if your refund has been approved. If everything is in order, your refund will be credited to your original payment method within 7 days.
How can I track my order?
You'll receive an email when your order is shipped with a tracking number. We provide our customers with a self hosted tracking page which you can use to track your package. Click here to go to our tracking page.
What if I receive a defective or wrong product?
If by chance you receive an item that is damaged or different from the one you ordered, don't worry, we are here to help. Here's what to do and write to us immediately at info@vessallondon.com. In the email include a photo of the problem, a short description and the order number. We will review the problem and contact you to resolve it as soon as possible.
Can I cancel my order after I've placed it?
If you wish to cancel your order, please contact our customer service immediately with your order number. Once the shipment has been dispatched, we can no longer cancel the order.
How can I contact customer support?
You can contact our customer support team by visiting our Contact page or use the contact information below.
Contact information:
Vessal London is operated by Demand Clothes, company registered in Netherlands under company number 85617660.
DUNS number: 494170054
Address:
Spijkerlaan 39
Arnhem 6828 EB
E-mail: info@vessallondon.com
Tel: +447441476122
Customer service hours:
Monday to Friday: 09:00 to 17:00 GMT