What payment methods do you accept?
During the checkout process on our website you can select the following secure payment methods:
Do you offer free shipping?
Shipping is free. We cover the shipping costs for every order in the UK. See our Shipping Policy for more information.
What is your return policy?
In case you are not completely satisfied with your purchase or simply change your mind, you have the option to return the goods within 14 days from the date of delivery. You can find our Return and Refund Policy.
When will I get paid after returning my product?
Once your return is received and inspected, we will send you an email to let you know if your refund has been approved. If everything is in order, your refund will be credited to your original payment method within 7 days.
How can I track my order?
Within 24 hours of your shipment leaving our warehouse, you will receive a tracking code in your email. You can also track your order on our ''Track Your Order'' page.
What if I receive a defective or wrong product?
If by chance you receive an item that is damaged or different from the one you ordered, don't worry, we are here to help. Here's what to do and write to us immediately at info@vessallondon.com. In the email include a photo of the problem, a short description and the order number. We will review the problem and contact you to resolve it as soon as possible.
How can I contact customer support?
You can contact our customer support team by visiting our Contact page or use the contact information below.
Customer Service Hours:
Monday to Friday: 09:00 to 17:00 GMT
E-mail: info@vessallondon.com
Tel: +447441429920
Business Information:
Vessal London is operated by FSK ECOM LTD, a company registered in the United Kingdom.
Company Number: 13406990
D-U-N-S Number: 228099165
Address: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ
